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Trax Inbound Supplier Compliance Solution Helps Wireless Provider Connect to Savings


Savings of 15% by replacing manual order processes with real-time interaction to reduce phone calls, voice mail and email.

The Client & the Challenge:

A major U.S. wireless provider had developed a new vendor compliance process to drive product-receipt quality and ensure that all device activation IDs were received from suppliers and validated prior to shipment. While the initiative succeeded in standardizing a data format and pre-approval processes, the manual process for the provider’s inbound receiving team was not designed for single-point scalability. The company approached Trax for guidance and assistance in:

  • Automating the inbound supplier compliance process through a scalable, cross-functional solution
  • Providing performance metrics for management and support teams
  • Increasing supplier adoption of the new process

The Trax Solution:

Our team conducted an analysis and quickly implemented the following:

  • Provided web-based, workflow collaboration between suppliers, support teams and management
  • Created a role-based portal for real-time data submission, approval, scheduling and receipt
  • Replaced e-mail and phone with system-provided message boards
  • Included reporting functionality for monitoring compliancy, including historical trending
  • Drove compliance through supplier and procurement-side scorecards
  • Integrated contract compliance for accelerated payment processing
  • Introduced real-time metrics

The Results:

Trax was able to help the client achieve the following results:

  • 15% savings by replacing manual order processes with real-time interaction to reduce phone calls, voice mail and email
  • 10% improvement in dock scheduling productivity by matching inbound signals with labor management scheduling
  • 10% reduction in warehouse detention through greater clarity on inbound deliveries
  • 2% reduction in inventory carrying costs through streamlined order-to-delivery cycle
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